Metro Atlanta-based MOSAIC Group [Architects and Remodelers] has been awarded a 2013 Guildmaster Award for exceptional customer service. The company is owned by William Fadul and Rick Goldstein. GuildQuality, an independent customer satisfaction surveying company, has powered the Guildmaster Award since 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions.
Over the past few months, GuildQuality reviewed numerous survey responses submitted by clients of Guildmaster candidates. In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. MOSAIC Group achieved a recommendation rate of greater than 90 percent from their customers, who were surveyed through GuildQuality.